Design and Consultation

My personalised and professional bespoke cake service begins with the initial consultation where we will discuss your requirements and preferences. Consultations are by appointment only. Cake tasting samples can be provided at the consultation for orders above £450.00, for which there is no charge for this service. Alternatively you can choose a design from my portfolio. If you decide to choose a design from my portfolio I can, change colours and flowers to compliment the theme of your celebration.

Cake Design Alterations

If you wish to change the design, flavour or size of your cake, any changes can be made up to but no later than 1 month before collection/delivery. If the alteration increases the cost then your balance will be adjusted accordingly.

Cakes decorated with fresh flowers

If your cake design requires fresh flowers, your florist will supply these. I will liaise directly with your florist regarding the specific floral requirements. NB. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse.

Cakes decorated with non-edible materials

Accessories such as brooches, ribbons, silk flowers, wired flowers, diamantes, beads, feathers, etc. that are used to decorate some of my cakes are not edible and must be removed from your cake before serving. Hannah Grace Cakes accepts no responsibility for any physical harm that may arise from their use.

Allergies and Special Dietary Requirements

I will endeavour to make a cake suitable for most dietary requirements, including religious beliefs and allergies of nuts, gluten, dairy, egg and soy etc. I make a dairy, egg and soy free cake which is excellent for young children with milk protein allergy. Please contact me to discuss your specific requirements.

Lead Times

I ask for a minimum of three months notice when ordering wedding and civil ceremony cakes, and one month for other celebrations, however depending on my schedule, I may be able to accept orders at shorter notice.


I require a lead time of six weeks for custom orders of fewer than 100 pieces. For orders of over 100 pieces, please contact me for lead times.

Payment terms

For wedding cakes, a non-refundable deposit of £200 is required to confirm your order. The balance is due one month before the delivery or collection of the cake. For occasion, seasonal cakes and favours a 50% non-refundable deposit is required to confirm your order. The remaining balance is due two weeks before the delivery or collection of the cake or favours. We accept payment by cash, cheque, BACS transfer and paypal.


All cakes can be collected from my North Staffordshire base. Delivery charges for other destinations are available on request. If you choose delivery, we will liaise with the event venue regarding timings and set-up. Please note that If the cake is collected, the full responsibility for the safety of the cake is with the client and Hannah Grace Cakes will not be responsible for any damage to the cake that may occur after it has left our premises.

If in the unlikely event we are unable to deliver your cake due to adverse or freak weather conditions such as snow or floods, these conditions may make your venue inaccessible. We strongly recommend that you purchase wedding insurance to cover yourselves for this eventuality.

We will do everything possible to ensure your cake arrives on time, but cannot accept liability for any late deliveries. If delivery is attempted and we or the courier are unable to leave the cake (for example because nobody is available to take receipt) then the responsibility is with the customer to arrange redelivery or collection and we cannot accept liability for late delivery.

Cancellation Policy

If you cancel your order for any reason up to twenty one (21) days before the date of your event, the deposit is non-refundable. All other monies paid will be refunded by business check within fourteen (14) business days. If your order is cancelled less than twenty one (21) days from the designated event date, you shall receive a refund of 25% of the total cost. There will be no refund on cakes or favours that are cancelled less than seven days prior to collection or delivery.

Stand hire

I can supply the stands for my wedding cakes. A cheque deposit of £150 is required. This is held in your file until the stand is returned to me. Stands must be returned within 14 days. All cakes come with a fully iced board and ribbon, however I do not supply silver base cake stands, your venue will be able to supply you with this type of stand.

Cake Storage and Shelf Life

  • All cakes should be stored in a cool dark place on a flat sturdy surface.
  • Never put cakes in the fridge unless explicitly stated otherwise.
  • Sponge, Chocolate and Carrot cake will keep up to one week after delivery.
  • Fruitcake last well for months not years, please ask for further advice if you would like to keep the top tier for a christening/naming ceremony cake.